CA Sothers, 2004
To carry out a client audit meeting key accounts
Rigour in looking for patterns of feedback so CA Sothers’ team could change behaviour as a result
The results are still used five years on to steer the company
Client audit
Working with this building services engineering, installation and maintenance company to determine their direction.
“We asked the Kinetic team to run a client audit for us and, five years on, we’re still using the results that emerged – it was that valuable.”
Steve Craddock, Finance Director
Working with this building services engineering, installation and maintenance company to determine their direction.
“We asked the Kinetic team to run a client audit for us and, five years on, we’re still using the results that emerged – it was that valuable.”
Steve Craddock, Finance Director