- Align the consultation team.
- Tease out key messages.
- Showing ‘NIMBYism’.
- Finding the grain of truth in feedback.
- Developing new ways of displaying consultation feedback.
- Engaging with the local community through newsletters, press and online.
- Illustrating the benefits of the development to the community.
- Balanced the uneven sway of public perception against the development.
- Corrected the misconceptions about supermarket developments.